Question 1

How do I sign up?

Accepted Answer

Use the Sign Up option on the auth screen with your email and password, then verify your email before first login. Your EdChat account is linked with your BMR Education account.

Question 2

Do I need to pay to use EdChat?

Accepted Answer

EdChat has a free tier with monthly AI credits and access to core chat features. Paid plans increase limits and unlock higher usage. On Android, subscribe via Google Play; on web, use PhonePe checkout at www.bmreducation.com/pricing.

Question 3

How do I create my first chat?

Accepted Answer

From the sidebar, choose New Chat, pick a mode if needed, type your prompt, and press Send. You can also attach supported files like PDFs, images, and text documents for extra context.

Question 4

What is a Temporary Chat?

Accepted Answer

Temporary Chat is for quick conversations that are not saved to chat history.

Question 5

Fast mode

Accepted Answer

Fast mode prioritises short, direct answers. You can also ask for flashcard decks or beginner-friendly coding and DSA-style practice — when the reply includes structured content, open it from the chat (panels).

Question 6

Thinking mode

Accepted Answer

Thinking mode uses deeper reasoning for harder questions, proofs, and long explanations. It can return the same kinds of structured outputs as Fast (flashcards, practice sets) when your prompt calls for them.

Question 7

Fast mode vs Thinking mode

Accepted Answer

Both modes can answer quickly or in depth depending on your prompt. Use Fast for speed and brevity; use Thinking when you need more steps, nuance, or rigour. Either mode can surface flashcards or coding practice panels when you ask.

Question 8

Quiz mode

Accepted Answer

Generates multiple-choice quizzes for any topic and shows explanations after submission.

Question 9

Planner mode

Accepted Answer

Creates a study schedule with tasks and timelines for your goal or exam date.

Question 10

Interview mode

Accepted Answer

Runs mock interviews and gives structured feedback on your answers.

Question 11

Generated study tools

Accepted Answer

When your prompt asks for practice material, EdChat can open structured panels for quizzes, plans, interviews, flashcards, or DSA-style practice without moving you out of the chat.

Question 12

Who can see my chats?

Accepted Answer

By default, only you can see your chats. Shared chats are opened through share links, and access can be public or restricted to selected emails.

Question 13

Is my data secure?

Accepted Answer

Yes. Data is encrypted in transit and at rest, with strict access controls.

Question 14

How do I share a chat?

Accepted Answer

Use Share from a chat to create a link. You can set visibility (public or restricted), optional allowed emails, and expiry. Viewers can read the preview and, if permitted, copy it to their own chats.

Question 15

Can I delete my data?

Accepted Answer

You can delete individual chats from EdChat. For full account deletion or data export, use Account Settings on www.bmreducation.com/account or the profile panel on chat.bmreducation.com.

Question 16

How does the study planner work?

Accepted Answer

Ask EdChat to build a study plan for a topic or exam. It generates a schedule with prioritized tasks and timelines.

Question 17

Can I track my progress?

Accepted Answer

Yes. You can mark tasks as done from planner/progress actions, and progress is saved to your account.

Question 18

Can I open topic content from the planner?

Accepted Answer

Yes. You can open topic content from planner cards to review explanations and study details.

Question 19

Are study plans saved?

Accepted Answer

Plans with a server ID are saved to your account and progress is kept across sessions.

Question 20

How do I check my usage?

Accepted Answer

Open Account Settings to see monthly credits consumed, remaining credits, and your current plan.

Question 21

What happens when I run out of credits?

Accepted Answer

AI generation pauses until the next billing cycle or you upgrade your plan.

Question 22

What are the plan names?

Accepted Answer

Free, Plus, Pro, and Ultra — the same tiers on web and Android. Plus is plan_id plus (Google Play: edchat_plus).

Question 23

How do I cancel my subscription?

Accepted Answer

Cancel where you subscribed: Google Play (Settings → Subscriptions) for Android, or Account → Subscription on www.bmreducation.com for web (PhonePe). Access continues until the current period ends.

Question 24

Where do I manage billing or subscribe on web?

Accepted Answer

Open Account → Subscription to manage PhonePe billing, receipts, and auto-renew. To start or compare plans, visit /pricing on www.bmreducation.com.

Question 25

How do refunds work?

Accepted Answer

Web (PhonePe) and Android (Google Play) follow different refund paths. See our Refund Policy on www.bmreducation.com/refund-policy — web refunds are typically processed within 7–10 business days after approval.

Question 26

Can I subscribe on web and Android?

Accepted Answer

No. Only one active paid subscription at a time. Web uses PhonePe; Android uses Google Play (edchat_plus, edchat_pro, edchat_ultra).

How can we help?

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How can we help?

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